About Account
How do I sign up for an account on the MODAN Accessories website?
You can create an account by clicking on the “Sign Up” button on our website and filling in the required information.
Why can’t I log in to my account?
Here are some common login issues and their solutions:
- Issue: “Email not registered” message appears when trying to log in.
Solution: Make sure you are using the correct email address that is already registered in our system. - Issue: “Username not found” message appears.
Solution: Double-check that the username you entered is correct and matches the registered data. - Issue: “Wrong password entered” message appears.
Solution: Please use the “Forgot Password” feature to reset your password.
If you're experiencing other issues, feel free to contact our Customer Service via WhatsApp for further assistance.
Why can’t I log in to my account?
Here are some common login issues and their solutions:
- Issue: “Email not registered” message appears when trying to log in.
Solution: Make sure you are using the correct email address that is already registered in our system. - Issue: “Username not found” message appears.
Solution: Double-check that the username you entered is correct and matches the registered data. - Issue: “Wrong password entered” message appears.
Solution: Please use the “Forgot Password” feature to reset your password.
If you're experiencing other issues, feel free to contact our Customer Service via WhatsApp for further assistance.
How do I update my account information?
To update your account details, click on the ‘Edit Profile’ option to change your personal information. If you wish to change your password, select ‘Edit Password’, enter your current password, and then set a new one.
How do I change my verified phone number?
Before changing your phone number, make sure the new number hasn’t been used for another account, as each number can only be registered to one account.
- Log in to your registered account on the MODAN Accessories website.
- Select ‘View Profile’ and click on ‘Edit Profile’.
- Click ‘Change Number’, enter your new number, and then click ‘Change Phone Number’ to complete the process.
About Shopping
How do I place an order on the MODAN Accessories website?
- Add your desired items to the shopping cart.
- Go to the cart and click "Proceed to Checkout."
- Log in or create an account. If you prefer not to register, you may proceed as a guest.
- Fill in your shipping information.
- Choose a shipping option and payment method.
- Complete your payment.
- A confirmation email with your order details will be sent to your registered email.
Can I change an order that hasn’t been paid yet?
Only unpaid and unconfirmed orders can be changed.
Can I cancel my order?
Yes. You may request a cancellation within 1 hour after placing the order.
How can I check my order history?
Go to the homepage, click on your profile at the top right, and access your transaction history.
Can I request product samples?
Currently, we do not offer product samples. However, you may order in small quantities to try our products, as there is no minimum purchase required.
Is there a minimum order quantity?
No. You are free to order any quantity according to your needs.
About Shipping & Returns
What shipping options are available at MODAN Accessories?
Currently, we ship via JNE and J&T express services. We also offer Same Day Delivery using Paxel for eligible areas.
How much is the shipping cost for my order?
Shipping fees are based on the rates of the chosen expedition (such as JNE, J&T, or SiCepat) and the destination. The total shipping cost will be automatically calculated at the checkout page.
Where is my order shipped from?
All orders are processed and shipped from Surabaya, East Java.
When will my order be processed?
Your order will be processed within one business day after the payment is successfully verified.
- There are no shipments on Sundays and national holidays.
- Orders placed before 12:00 PM WIB (Monday–Friday) and before 10:00 AM WIB
- on Saturdays (excluding holidays) will be processed and shipped on the same day.
- Orders placed after those times will be shipped on the next business day.
Can I track my order?
Yes. You can check your order status one business day after payment via the “My Order” section in your profile.
How do I track my order?
- Once your order is shipped, you will receive an email notification with your tracking number.
- Use this number on the courier’s official website (JNE, J&T, or SiCepat) to track your shipment.
- If you haven’t received the email within two business days after payment, please contact our customer service.
Will my order arrive safely?
Yes. Your package will be securely packed following our standard online order packaging guidelines.
Can I ship my order to multiple addresses?
No. Each order can only be shipped to one address.
Can I exchange a product if I made a mistake during purchase?
Unfortunately, we do not accept returns or exchanges due to customer error, unless the mistake was made by MODAN Accessories.
Can I exchange for a different size or model?
We do not accept exchanges for size or model after the order is confirmed, unless the item received was incorrect due to our error.
Please double-check your selection before completing the purchase.
How do I return or exchange an item?
- Returns are accepted only in cases of incorrect quantity or product damage caused by MODAN Accessories.
- Return requests must be submitted within three business days and include an unedited unboxing video along with all received product components.
- Only one return request is allowed per order.
- Damage caused by customer error, misuse, or shipping mishandling is not our responsibility.
- Return resolutions will be completed within 7 business days after we receive the item, but typically within 2–3 business days.
- For further assistance, please contact our Customer Care via WhatsApp.
About Discounts & Wholesale
Does MODAN Accessories offer wholesale purchasing?
Yes. For bulk purchases, additional discounts are available if your order meets the minimum transaction value. Please check the Membership menu for more info.
Is there a loyalty program?
Yes. Repeat customers or business buyers may qualify for extra discounts through our Membership Program. Check the Membership section for terms and benefits.
About Payment Methods
Can I pay using cash-on-delivery (COD)?
Currently, we only accept payments via virtual bank accounts, Visa/Mastercard, and e-wallets.
What payment methods are available on the website?
- Virtual Accounts: Available for BCA, Mandiri, BNI, BRI, and BSI.
- Credit/Debit Cards: Visa and Mastercard (full payments only).
- E-Wallets: Gopay, ShopeePay, DANA, and OVO.
About Jewelry Consultation
What should I consider when choosing fashion jewelry?
If you need guidance on choosing the right jewelry, feel free to contact our Customer Service for a personalized consultation.
About In-Store Pickup
Can I pick up my online order at the MODAN Accessories store?
- At the moment, items purchased through our website cannot be picked up in-store. All orders will be shipped directly to the address you provided on the MODAN Accessories website.
- However, we do offer an in-person pickup option for customers located in Surabaya and surrounding areas by appointment, based on a predetermined schedule.
About Products
Are MODAN Accessories fashion jewelry products made of real gold?
No. Most of our products are made from high-quality gold-filled material, which has a thicker layer of gold than gold-plated items, making it more durable and giving it a luxurious shine at an affordable price.
What is the difference between gold-filled, gold-plated, titanium, and S925 materials?
- Gold-filled: Brass or copper core coated with a thick layer of gold, making it more durable and less likely to tarnish.
- Gold-plated: Thin gold layer over a base metal, which fades more easily.
- Titanium: Stainless steel metal that is rust-resistant but less shiny.
Are MODAN Accessories products rust proof or waterproof?
Products made of S925 and titanium/stainless steel are rust proof and waterproof.
Gold-filled items are water-resistant but not completely rustproof. We recommend avoiding contact with high-chemical products like perfumes, hairspray, or lotion. Remove your accessories when swimming or exercising, as sweat may accelerate fading.
Gold-plated items may fade more quickly if exposed to water.
Are MODAN Accessories products safe for sensitive skin?
We use hypoallergenic materials, and most of our customers don’t experience allergic reactions. However, if you have very sensitive skin, we recommend choosing items made of titanium or stainless steel (we will mention this in the product description).
Will MODAN Accessories products change color over time?
Gold-filled products usually retain their color longer than gold-plated ones, but gradual fading can still occur depending on usage and care. Our products are not designed for 24/7 everyday wear like solid gold jewelry.
How do I care for MODAN Accessories products to keep them looking their best?
Here are some care tips:
- Store your accessories in a dry, sealed place (use a ziplock or pouch).
- Wipe clean with a soft cloth after wearing.
- Avoid direct contact with chemicals (perfume, lotion, hairspray).
- Keep away from humidity and direct sunlight.
Are there specific sizes for rings and bracelets?
Some of our rings and bracelets are adjustable, while others come in fixed sizes. You can find detailed sizing information in the product description.
Can I request a specific color or design?
MODAN Accessories does not accept full custom design requests. However, you can choose from our DIY collection (charms, chains, etc.), and we’ll assemble them according to your preferences—as long as they align with the available options.
Are MODAN Accessories products suitable as gifts or for special occasions like weddings?
Yes! Our unique and beautiful designs make great gifts. We also have a Bridal Accessories collection perfect for bridesmaids, graduations, birthdays, or anniversaries. If you need help choosing, our team is happy to offer recommendations.
Does MODAN Accessories provide tutorials or guides for making DIY accessories?
We provide product usage guides and tips in the MODAN Blog section of our website. You’ll find styling ideas, design inspiration, and other tips & tricks there. You can also contact us for personal consultations so we can help find the best solutions for your needs or business.
What if the item I received is not in perfect condition?
Please understand that minor imperfections may occur and are considered normal. By making a purchase, you are agreeing to this condition.
Apakah produk MODAN Accessories aman digunakan pada bayi atau balita?
Kami tidak menyarankan produk kami digunakan pada bayi atau balita.Kami tidak menyarankan produk kami digunakan pada bayi atau balita.
