Product FAQ

1. What materials are your products made from ? We offer three main materials: Gold Filled, Gold Plated, and Stainless Steel.

Please refer to each product description for detailed material information.

2. Are your products Hypoallergenic?

Every product we offer is hypoallergenic, lead-free and nickel-free. “Hypoallergenic” means that the jewelry is designed to minimize the risk of causing an allergic reaction.

Important Note: While our jewelry is hypoallergenic, people with very sensitive skin may still experience minor reactions in rare cases. If you have known metal allergies or highly sensitive skin, we recommend testing the piece by wearing it for a short period first.

3. What is your quality guarantee?

Quality is our top priority. If your piece is less than perfect upon arrival, please send a photo to our WhatsApp +628113520916 within 3 business days and our Customer Care Team will get back to you with a solution.

4. Are your findings suitable for beginners?

MODAN DIY Jewelry Findings are designed to be easy to use for both beginners and experienced crafters. We provide a range of simple components like jump rings, clasps, charms, and beads that are beginner-friendly and versatile for many projects.

5. Do you provide tutorials or guides for using your findings?

We offer step-by-step tutorials, guides, and project ideas to help you make the most of your DIY findings. Whether you’re making earrings, bracelets, or necklaces, our resources are perfect for learning new techniques.

6. How do I choose the correct size for jump rings, clasps, and beads?

Each product listing includes detailed measurements.

  • For jump rings, check both the inner diameter and wire thickness.
  • For clasps, charms, and beads, check the size compatibility with your chains, cords, or wires.

If you’re unsure, our Customer Care offers helpful tips to choose the right size for your project.

7. Are your materials safe to get wet or wear?

Most of our materials are designed for everyday wear, but exposure to water, sweat, or chemicals can shorten their lifespan. For best results, remove your DIY jewelry before swimming, bathing, or using strong cleaning products. Proper care will keep your creations looking their best. Please visit our Jewelry Care page for more information.

8. Do you offer bulk discounts for DIY findings?

We offer a special discount for bulk orders through the MODAN Membership Program, making it easier and more affordable to stock up on your favorite findings. Please check our Membership Program section or contact us for more information.