You can create an account by clicking on the “Sign Up” button on our website and filling in the required information.
Here are some common login issues and their solutions:
If you're experiencing other issues, feel free to contact our Customer Service via WhatsApp for further assistance.
To update your account details, click on the ‘Edit Profile’ option to change your personal information. If you wish to change your password, select ‘Edit Password’, enter your current password, and then set a new one.
Registered email addresses cannot be changed. If you want to use a different email, please create a new account using that email address.
Before changing your phone number, make sure the new number hasn’t been used for another account, as each number can only be registered to one account.
Only unpaid and unconfirmed orders can be changed.
Yes. You may request a cancellation within 1 hour after placing the order.
Go to the homepage, click on your profile at the top right, and access your transaction history.
No. You are free to order any quantity according to your needs.
Currently, we do not offer product samples. However, you may order in small quantities to try our products, as there is no minimum purchase required.
Currently, we ship via JNE and J&T express services. We also offer Same Day Delivery using Paxel for eligible areas.
Shipping fees are based on the rates of the chosen expedition (such as JNE, J&T, or SiCepat) and the destination. The total shipping cost will be automatically calculated at the checkout page.
All orders are processed and shipped from Surabaya, East Java.
Your order will be processed within one business day after the payment is successfully verified.
There are no shipments on Sundays and national holidays.
Orders placed before 12:00 PM WIB (Monday–Friday) and before 10:00 AM WIB
on Saturdays (excluding holidays) will be processed and shipped on the same day.
Orders placed after those times will be shipped on the next business day.
Delivery time depends on your location and the courier selected. Once your order is processed (within 1 working day of confirmed payment), the estimated delivery times are:
A tracking number will be sent via email once your order is shipped so you can track it in real time.
Yes. You can check your order status one business day after payment via the “My Order” section in your profile.
If you haven’t received the email within two business days after payment, please contact our customer service.
Yes. Your package will be securely packed following our standard online order packaging guidelines.
No. Each order can only be shipped to one address.
Unfortunately, we do not accept returns or exchanges due to customer error, unless the mistake was made by MODAN Accessories.
We do not accept exchanges for size or model after the order is confirmed, unless the item received was incorrect due to our error.
Please double-check your selection before completing the purchase.
Yes. For bulk purchases, additional discounts are available if your order meets the minimum transaction value. Please check the Membership menu for more info.
Yes. Repeat customers or business buyers may qualify for extra discounts through our Membership Program. Check the Membership section for terms and benefits.
Currently, we only accept payments via virtual bank accounts, Visa/Mastercard, and e-wallets.
If you need guidance on choosing the right jewelry, feel free to contact our Customer Service for a personalized consultation.
At the moment, items purchased through our website cannot be picked up in-store. All orders will be shipped directly to the address you provided on the MODAN Accessories website.
However, we do offer an in-person pickup option for customers located in Surabaya and surrounding areas by appointment, based on a predetermined schedule.
No. Most of our products are made from high-quality gold-filled material, which has a thicker layer of gold than gold-plated items, making it more durable and giving it a luxurious shine at an affordable price.
Our fashion jewelry and jewelry-making supplies are made of high-quality gold-filled and other selected fashion jewelry materials. Gold-filled items have a thicker gold layer compared to gold-plated ones, resulting in a more luxurious look and better durability. For gemstones, we use Cubic Zirconia.
We use hypoallergenic materials, and most of our customers don’t experience allergic reactions. However, if you have very sensitive skin, we recommend choosing items made of titanium or stainless steel (we will mention this in the product description).
Products made of S925 and titanium/stainless steel are rust proof and waterproof.
Gold-filled items are water-resistant but not completely rustproof. We recommend avoiding contact with high-chemical products like perfumes, hairspray, or lotion. Remove your accessories when swimming or exercising, as sweat may accelerate fading.
Gold-plated items may fade more quickly if exposed to water.
Gold-filled products usually retain their color longer than gold-plated ones, but gradual fading can still occur depending on usage and care. Our products are not designed for 24/7 everyday wear like solid gold jewelry.
Here are some care tips:
Some of our rings and bracelets are adjustable, while others come in fixed sizes. You can find detailed sizing information in the product description.
MODAN Accessories does not accept full custom design requests. However, you can choose from our DIY collection (charms, chains, etc.), and we’ll assemble them according to your preferences—as long as they align with the available options.
Yes! Our unique and beautiful designs make great gifts. We also have a Bridal Accessories collection perfect for bridesmaids, graduations, birthdays, or anniversaries. If you need help choosing, our team is happy to offer recommendations.
We provide product usage guides and tips in the MODAN Blog section of our website. You’ll find styling ideas, design inspiration, and other tips & tricks there. You can also contact us for personal consultations so we can help find the best solutions for your needs or business.
Please understand that minor imperfections may occur and are considered normal. By making a purchase, you are agreeing to this condition.
We do not recommend our products for use on babies or toddlers.
Kami tidak menyarankan produk kami digunakan pada bayi atau balita.
